Shipping and Delivery and Return Policies
Shipping Policy
Standard Shipping is $15
Priority Shipping $40
We ship with USPS and UPS, whatever is cheaper in your situation or if you prefer one carrier over the other please leave a note on your order.
Once you have placed and paid for the order you will receive an email with the tracking number. If you dont receive it for some reason please reach out and we can get the tracking for you.
There is no minimum order amount on pickup or shipping orders. For pickup orders you pay when you pick up. Shipping is paid in advance.
Catering Policy
All catering orders have to be placed and a %50 deposit paid at least 7 calendar days in advance of the event. NO CHANGES/ SUBSTITUTIONS CAN BE MADE TO AN ORDER WITHIN A WEEK OF THE EVENT DATE. We count the deposit paid at the time the money hits our account so please take bank transfer time into account.
The deposit is non refundable. If there is a quality issue or error in execution we will replace items in accordance with our refund policy below. Please be thorough with our food allergy and substitution form. Obviously our number one goal is to provide a great service so we will work with you to get any problems taken care of.
If you are placing a catering order within a week of the event then it has to be paid in full for the deposit. We can not guarantee exact ingredients, dishes or methods if the order is placed within 7 days of the event. We will go over possible substitution options and execute based on your confirmed list. Or if you want no substitutions we will 86 the item all together.
Delivery Policy
Same day delivery in NYC, not including Staten Island is a $60 minimum order. there are no fees.
Same day delivery outside of NYC and Staten Island is a $60 minimum order and a $15 delivery fee. If you spend $150 or more there is no delivery fee.
We deliver in NYC and surrounding counties including: Nassau County (NY), Westchester County (NY), Rockland County (NY), Bergen County (NJ), Passaic County (NJ), Union County (NJ), Hudson County (NJ), Essex County (NJ), Middlesex County (NJ), Monmouth County (NJ), Fairfield County (CT) – outside of that area with ship with USPS or UPS.
If you’re trying to get less than $60 (our delivery minimum), or it’s more convenient, we do offer pickup at our downtown Brooklyn location. Our store location is currently under construction, so pickup is curbside. Please get your order in before you come to pick up so that we can minimize your wait time, and you can just pay and go.
For delivery orders you can pay before we come or latest is at the time of delivery.
For same-day delivery in NYC, orders must be placed by midnight. NYC orders that come in after midnight will be delivered the next day. If your order is placed by midnight, we may deliver it after midnight depending on traffic and people. For delivery outside of NYC (the 5 boroughs), orders must be placed by 2PM for guaranteed same-day delivery. We will do our best for orders placed after 2PM but may deliver the next day if necessary.
Return Policy
If you have an unopened product you can return in within 1 month of purchase for a product(s) of the same value. If within 1 month of purchase there is a quality issue on an opened product we will replace it with the same product or for a product(s) of the same value. There are no returns for cash, only store credit.